Statement of Work Contract

Summary:

I’ll always do my best to fulfill your needs and meet your expectations, but it’s important to have things written down so that we both know what’s what, who should do what and when, and what will happen if something goes wrong. In this contract you won’t find any complicated legal terms or long passages of unreadable text. I’ve no desire to trick you into agreeing to something that you might later regret. What I do want is what’s best for both parties, now and in the future.

So in short;

You are hiring me (LSB Web Design Ltd) located at 9 Willow Drive, Hempnall, Norwich, Norfolk, NR15 2QF to develop a website for the total price outlined in the proposal, quote, or written project specification. Of course it’s a little more complicated, but I’ll get to that.

Agreement and acceptance

These terms, together with the proposal, quote, statement of work, or written project specification I provide, form the agreement between you and LSB Web Design Ltd. If there is any conflict between these terms and the proposal, the proposal will take priority for project-specific details such as price, deliverables, timescales, and payment schedule.

Payment of the initial invoice, written confirmation by email, or any other clear instruction to begin work will be taken as acceptance of these terms.

What do both parties agree to do?

You: You have the authority to enter into this contract on behalf of yourself, your company or your organisation. You’ll give me everything I need to complete the project as and when and in the format I need it. You’ll review my work, provide feedback and approval in a timely manner too.

Me (LSB Web Design Ltd): I have the experience and ability to do everything I’ve agreed with you and I’ll do it all in a professional and timely manner. I’ll endeavour to meet every deadline that’s set and on top of that I’ll maintain the confidentiality of everything you give me.

Project terms

Project Briefs & Scope of Work

I will deliver the website based on the agreed proposal, scope of work, and any written specifications confirmed before the project begins. Where requirements are unclear, I will use my professional judgement to interpret them in a way that best supports the goals of the project. Any features, pages, integrations, design changes, or functionality not included in the agreed scope may require a separate quote.

If you notice anything missing from the work I deliver to you, please let me know during the review and feedback phases of the build. If I am not made aware of any missing functionality or design elements before site launch then I may need to quote separately for that work.

Assumptions and exclusions

Unless specifically included in the proposal, the project does not include copywriting, brand identity design, logo design, advanced SEO, paid advertising, email marketing setup, CRM integrations, booking systems, custom plugin development, accessibility audits, legal policy drafting, cookie compliance setup, hosting, domain registration, ongoing maintenance, or content migration.

If you need any of these services, I can provide a separate quote or recommend a suitable specialist where appropriate.

Development Process

Unless agreed otherwise, the development of new website builds will typically follow a 10 stage process as outlined below.

  1. Planning & research
  2. Setup of website framework & infrastructure
  3. Primary website design & development phase
  4. Initial testing & feedback
  5. Second website design & development phase
  6. Cross browser & mobile testing
  7. Final testing & feedback
  8. Site speed and onsite SEO optimisation
  9. Prelaunch setup
  10. Site launch

Design

I create look-and-feel designs, and flexible layouts that adapt to the capabilities of many devices and screen sizes. I create designs iteratively and use predominantly HTML and CSS so I won’t waste time mocking up every template as a static visual.

You’ll have plenty of opportunities to review my work and provide feedback. If at any stage you’re not happy with the direction my work is taking and you would like to stop my involvement with a project, you’ll pay me in full for everything I’ve produced until that point and I will do my best to ensure a new developer of your choosing can take over the project seamlessly.

Website Content

If you plan to supply graphic files to be used they should be in an editable, vector digital format (SVG) where possible.

You should supply photographs in a high resolution digital format. If you choose to buy stock photographs, I can suggest stock libraries. If you’d like me to search for photographs for you, I will bill you for the images once purchased, and a fee to cover my time finding these images charged at my standard hourly rate.

I may make minor edits to website graphics where necessary, if I deem the edits required to be extensive then I will provide a graphic design quote for the work to be carried out.

I’ll provide you with full access to the website so you can add and manage content as needed. While I’ll generally populate most pages during the build process, you may need to update or adjust some sections. Please note that I won’t be transferring blog posts or other custom post types, you’ll have access to handle this yourself, or I can provide a separate quote for content migration if preferred.

I will request website content from you up to five times. Thereafter, if no content has been forthcoming I will use placeholder text and images where necessary. My full fee will be due once the project reaches stage 9 of the development process as outlined earlier in this contract, regardless of whether or not content has been forthcoming.

If I am working on an e-commerce project for you I will manually upload a maximum of 20 products to your site free of charge. I then charge £1 per product if I am required to manually upload or edit additional products.

Legal Policies

You are responsible for ensuring your website includes any legal documents, policies, notices, terms, privacy policy, cookie policy, returns policy, or regulatory information required for your business. I may add supplied policies to the website, but I do not provide legal advice and cannot guarantee that those documents are suitable or compliant.

Data protection

Each party agrees to comply with applicable data protection laws. You are responsible for ensuring that your website has appropriate privacy notices, cookie notices, consent mechanisms, and legal policies for your business.

Cost of Materials

Occasionally additional software, code, subscriptions, plugins or themes may be required to complete projects. You are responsible for the cost of these additional materials, and unless stated otherwise the cost won’t be included in the original quote. No purchase will be made unless agreed with you first.

Search Engine Optimisation (SEO)

SEO is a completely separate service to web development and can be used as part of your online marketing strategy. As such I am not responsible for the ongoing search engine optimisation of any websites I build for you or their rankings in search engines.

Payments

Unless agreed otherwise in the proposal, invoices are payable within 30 days. Final payment must be made before the website goes live.

If I am not paid in accordance with the agreed payment terms, I reserve the right, where applicable, to claim statutory interest and fixed compensation under the Late Payment of Commercial Debts legislation.

Support and aftercare

After a website has gone live I will provide 30 days of support. The support period covers bug fixes and minor adjustments related to the agreed project scope. It does not include new features, major design changes, new pages, content entry, SEO work, training, third-party service issues, or changes caused by updates to plugins, themes, browsers, or external platforms.